Privacy Policy
This policy explains what information Woofie’s collects through this website (gowoofies.com), how we use it, and the choices you have. Each Woofie’s® location is independently owned and operated. A request you send from a location’s page on this website goes to that Woofie’s location so it can respond to you.
Important notice regarding text messaging data
Woofie’s ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information we collect
Information you give us
- Your name, email address, phone number and service address
- What you tell us about your pets and the services you are interested in
- Your communication preferences, and opt-in records and timestamps for text messages
Information collected automatically
- IP address, browser type and device information
- How you use this website, through analytics
- Cookies and similar technologies, including advertising tags
Customer communication
- Records of your inquiries and service requests
- Appointment details and preferences
2. How we use your information
- To respond to your inquiry and provide the pet care services you request
- To schedule appointments and send appointment reminders and service updates
- To communicate with you by phone, email or text message, as you have agreed
- To improve this website and measure our advertising
- To keep the website secure and prevent fraud
- To keep a record of your communication preferences and consent
3. Text messaging (SMS)
When you submit a request form on this website, provide your mobile number and check the box agreeing to receive text messages, the Woofie’s location you contacted may text you about your request: replies to your inquiry, scheduling and appointment reminders, service updates and customer support. Consent to receive text messages is not a condition of purchasing any service.
- Message frequency: varies with your request and your appointments.
- Message and data rates may apply.
- To stop: reply STOP to any message. You will receive one final confirmation, and no further messages will be sent unless you opt in again.
- For help: reply HELP to any message, or contact us using the details in Section 10.
- Carriers are not liable for delayed or undelivered messages.
The full program terms are in our Terms of Service.
SMS data protection statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How we share information
We do not sell or rent your personal information to third parties for their own marketing. We share information only as follows:
- The Woofie’s location you contacted, so it can respond to your request and provide your service.
- Service providers who help us run this website and our communications, such as website hosting, form and messaging platforms, and appointment scheduling. They may use your information only to do that work for us.
- Text message providers and aggregators, solely to deliver the messages you agreed to receive.
- Legal compliance: when required by law, legal process or a valid request from law enforcement, or to protect our rights and the safety of others.
- Business transfers: if a business is sold or merged, your information remains protected under the terms of this policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. Data security
We use reasonable measures to protect your personal information. No method of transmission over the Internet or of electronic storage is completely secure, so we cannot guarantee absolute security.
6. Cookies, analytics and advertising
This website uses cookies and similar technologies to understand how visitors use it and to measure our advertising, for example with Google Ads. You can control cookies in your browser settings, and you can opt out of the sharing of your browsing activity with advertising partners on our Your Privacy Choices page. This website also honors the Global Privacy Control signal.
7. Your rights and choices
- Ask us to access, correct or delete your personal information
- Opt out of text messages at any time by replying STOP
- Opt out of marketing emails with the unsubscribe link in any email
- Withdraw your consent to future communications at any time
To make a request, contact us using the details in Section 10.
8. Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them.
9. Other websites
Some links on this website, such as Book Now, take you to woofies.com or other websites, which have their own privacy policies. This policy covers only information collected through gowoofies.com.
10. Contact us
If you have questions about this policy or how your information is handled, contact us:
Phone: (844) 474-9663
Email: privacy@authoritybrandsllc.com
We may update this policy from time to time. The current version is always on this page with its effective date.
